Your Questions, Answered

  • Chale Jouve is a hair-care brand rooted in care and intention. Our products are thoughtfully formulated with high-quality oils to nourish hair from the root, support healthy growth, and honor everyday self-care practices.

  • No. Chale Jouve is made using the traditional Jamaican Black Castor Oil roasting and extraction process. This method gives the oil its characteristic dark color and distinctive qualities that have been valued in Jamaican hair care for generations.

  • Our products are designed for all hair types, especially those seeking moisture, strength, and balance. Whether your hair is natural, relaxed, braided, or styled, our formulas are created to support healthy hair practices.

  • Apply a small amount directly to the scalp and massage gently. Use as a scalp treatment, sealant, or part of your regular hair-care routine. For best results, use consistently.

  • Usage depends on your routine and hair needs. Many customers use it 2–4 times per week or as needed for moisture and scalp care.

  • We prioritize high-quality oils and thoughtfully sourced ingredients. Each formula is crafted with intention to support hair health without unnecessary additives.

  • Orders are typically processed within 1–3 business days. Once shipped, delivery times may vary based on location and carrier.

  • Yes, we offer international shipping. Shipping rates and delivery times vary by destination and will be calculated at checkout. Customers are responsible for any customs duties or taxes required by their country.

  • Due to the nature of our products, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can assist you.

  • You can reach us through the Contact page on our website. We typically respond within 24–48 hours.