Our Policy

Due to the nature of our products, all sales are final.

We do not accept returns or offer refunds on opened or used items.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@chalejouve.com with your order number and photos of the issue. We will review and assist accordingly.

International Orders

We are not responsible for customs delays, refused packages, or duties and taxes associated with international shipments.